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Are you looking for an easy-to-understand overview of all aspects of brand management? Then you are at the right place. We will explain what brand management is, what it aims to achieve, and how you can implement it in your business. Our simple explanations and instructions on brand management can help you increase the value of your brand.
Brand management deals with various strategies and processes aimed at shaping and permanently influencing the perception of a brand. (Source: das-unternehmerhandbuch.de)
The goal of brand management is to create a relationship or connection between a product or brand and the emotional perception of the customer. It is covers the analysis and planning of how your brand is perceived.
Consistent customer satisfaction can increase the perception and value of a brand. Based on your marketing strategy goals, you can create strong brand awareness and increase the price of your products through positive associations and images.
Concrete elements of brand management include the product itself, the appearance, the price, the packaging, etc. Intangible elements, however, play at least as important a role - like the experiences that a consumer has had with the brand.
We cover the following topics:
The main task of corporate identity is to evoke associations with the brand. It creates a distinct position for the customer compared to competitors and is perceived as better than the competition.
In addition to a product’s quality, the product’s identity is important. The right brand and corporate identity communicate a product’s characteristics to the customer. For example, Nivea cream is always good or a VW is always reliable.
Primarily, a brand promises to deliver consistent quality to the customer. The so-called halo effect defines the subconscious transfer of the positive image of a brand to the product and its characteristics. So, someone who thinks of a Bosch washing machine is more likely to associate quality with the product than someone who thinks of a "no name" washing machine.
A survey conducted by Customer Thermometer polled 1,000 people in the USA. In the survey, 59% said they prefer to buy new products from brands they are familiar with. And sales also benefit as a result. Forbes Magazine confirms that sales increase by 23% on average. This is a clear sign of the importance of corporate branding.
To learn how to build a strong brand in just 3 steps, check out our article.
After you have defined an identity, you can turn to the appearance of your brand. Appearance covers everything about how customers see a brand. That includes features like product packaging, logo, fonts, and colors. Telekom, for example, uses the color magenta and the capital "T" and a specific font in all their markets globally.
Consistent and above all constant branding of a company is no easy undertaking. The goal is to create a high brand recognition value. To achieve this, you need a concept that is presented in a kind of manual. In technical jargon, this is called a brand style guide or branding guide.
A brand style guide covers everything that plays a role in the appearance and feel of the brand. That encompasses all the elements that make up the company's identity and set it apart from competitors: fonts, color spectrums, logo orientation, image style, icons, slogans, etc.
Thanks to the brand guidelines, all employees know how they should present the brand internally and externally. The consistent appearance of the brand - whether in blog posts, commercials, PowerPoint presentations or e-mail signatures, for example - strengthens both brand awareness and corporate identity.
More detailed information about what a brand guideline should contain why the appearance of your MS Office documents should not be underestimated. How you can easily, efficiently, and effectively transfer design guidelines to the entire communication concept of your company can be found in our article "Brand guidelines".
Whether the identity or look of your brand, it is very important to make sure that all attributes are kept constant across all communication platforms. In the next section, you will learn more about brand consistency.
(Source: Benchreport "The Impact of Brand Consistency" by Demand Metric)
What happens without brand consistency? Customers will struggle to recognize your brand, and that creates a lack of trust towards a supposedly unfamiliar brand. In addition, inconsistency can create confusion internally, especially in teams that create new content (marketing departments, sales departments, and production units). It arises whenever employees use the wrong logos, colors, and images, or use language that does not match the brand identity.
We have created an error checklist for you, and a to-do list on the topic of brand consistency. You can find this in our article: This is how you can tell that you lack Brand Consistency
A clear differentiation from the competition is essential. Ever faster globalization leads to a tougher competitive situation in many markets. Often, product superiority alone no longer guarantees success. The speed with which imitations come onto the market has dramatically shortened some product life cycles. So, more and more companies are looking for other, more sustainable competitive tools such as brand management.
Brand strategy is about solidifying your brand identity and communicating it consistently across all channels. But how do we define "brand strategy"? What are common brand strategies? And how can a brand strategy be developed? You can find the answers to these questions in our blog post "Brand strategy: definition, types, and development".
To give you some initial food for thought, here are some questions you must include in your brand strategy.
As a first step, identify the core value of a brand and how to reflect it to target customers. In the course of brand management, the credibility of the brand should be built up; only credible brands create brand loyalty. Among other things, credibility develops through consistency in brand communication, as described above.
This is exactly where brand management tools come into play. These software solutions ensure that a uniform appearance of your brand is communicated strategically, efficiently, and in an interconnected manner. All your documents, presentations, etc. can be stored in company-wide libraries and edited by the team. Well thought-out brand management software facilitates workflows considerably - not only in brand and corporate communication, but company-wide.
In our blog post "5 top brand management software tools for 2021" we present 5 top brand asset management software solutions that make your life easier and your brand stronger.
Centralized storage, organization, and sharing of media elements such as logos and other creative files should not be neglected in brand management. The scope of digital asset management is vast. Often, managers feel overwhelmed by the high demand for files, digital images, and video assets. An asset is only valuable if everyone on the team can find the files they need, and searching for files takes a lot of energy. In addition, it is very important to many modern companies to maintain global brand consistency and to always use all files in the correct corporate design.
In addition to the above, there is much more you should know about digital asset management in our article "What you should know about Digital Asset Management (DAM)".
Through proper brand management, customers have a solid, positive image of your brand in mind. This value perception combines with material values like sales, turnover, cost structure, etc. to build market value. We would like to help you to strengthen your corporate and brand image. Our guide will certainly help you to get an overview of all core areas of brand management.
Do you want to take the first step towards uniform corporate design in MS Office? With empower® we help people worldwide create professional and brand-compliant presentations, documents, and mails more easily and efficiently. empower® has already helped companies such as Merck or Bayer to achieve more uniformity and efficiency in the creation of meaningful office documents.